At Imported Quality, we take pride in ensuring your orders are processed and delivered promptly and safely. Our goal is to offer a smooth and transparent shipping experience for every customer.

Order Processing:
Once your order is placed, it will be processed within 1–2 business days. Orders placed on weekends or public holidays will be processed the following business day.

Shipping Timeline:
We deliver across Pakistan using reliable courier services. After processing, delivery typically takes between 3–7 business days, depending on your location. Please note that during peak seasons or special promotions, slight delays may occur.

Shipping Charges:
Shipping charges are calculated based on your delivery location and the weight or size of your order. These charges will be displayed at checkout before you confirm your order. We occasionally offer free shipping promotions on specific products or minimum order values—keep an eye on our website and social media pages for updates.

Tracking Your Order:
Once your order is shipped, you will receive a confirmation email or SMS containing your tracking number and courier details. You can use this information to monitor your shipment’s progress.

Delivery Issues:
Please ensure that your delivery address and contact information are accurate. Imported Quality is not responsible for failed deliveries due to incorrect addresses or unavailability of the recipient. If a delivery is returned to us, additional charges may apply for reshipment.

Delays & Exceptions:
Although we work with trusted shipping partners, occasional delays may occur due to weather conditions, courier issues, or unforeseen events. We appreciate your patience and assure you we’ll assist in resolving any shipping concerns promptly.

For any questions regarding your shipment, feel free to contact our customer service team.